Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the day you receive your order to request a return.

To be eligible for a return, items must be in the same condition as received — unworn, unused, unwashed, with all original tags attached and in their original packaging. A proof of purchase is required.

To start a return, please contact us at lilyauckland@protonmail.com.
Returns must be sent to the following address:
Martin nad Žitavou 192
953 01 Slovakia

Once your return is approved, we will send you a return label along with instructions on how to send your package back.
Items returned without prior approval will not be accepted.

If you have any questions regarding returns, feel free to reach us at lilyauckland@protonmail.com.

Damages & Issues

Please check your order upon delivery. If any item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-returnable Items

We cannot accept returns on:

  • Final sale or clearance items

  • Gift cards

  • Intimates, swimwear, or bodysuits (for hygiene reasons, if applicable)

If you’re unsure whether your item qualifies, simply contact us.

Exchanges

For exchanges, the fastest method is to return the item first. Once the return is approved, you can place a new order for the item you want.

European Union — 14-Day Cooling-Off Period

If your order is shipped within the EU, you may cancel or return it within 14 days, for any reason. Items must still meet the standard return conditions: unworn, unused, tags attached, original packaging, and proof of purchase.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be issued to the original payment method within 10 business days.

Please note that your bank or card issuer may need additional time to process the refund.

If more than 15 business days pass after approval and you still haven’t received your refund, please contact us at lilyauckland@protonmail.com.