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View allFrequently Asked Questions
Weโre here for you. Whether you have questions about our jewellery or simply want to chat about your favourite pieces, weโre available for you every day of the week.
Our opening hours:
Mon โ Fri:ย 9:00 โ 19:00
Sat โ Sun:ย 9:00 โ 17:00
We aim to respond within 24 hours and always do our best to get back to you as quickly as possible.
๐ฉย Email:ย lilyauckland@protonmail.com
Your order is processed and prepared for shipment within 24 hours of purchase.
- Standard Shipping: 3โ7 business days.
Your happiness means the world to us. If the jewellery doesnโt fully meet your expectations, you can return it withinย 30 daysย of receiving your order.
Simply send us an email and weโll take care of the rest.
Once your order has shipped, you can track your order by a unique tracking number that will be sent to you by email.
Each piece of jewellery atย Lily Aucklandย is crafted with precision and care.
We use high-quality materials and pay close attention to every detail, creating timeless designs made to last for years.
Every item is carefully checked to ensure it meets our high quality standards before it arrives with you.
As a family-run business, weโre proud to have servedย over 10,000 online customersย and weโd love to welcome you too.
We do everything we can to make sure youโre happy and to give you an unforgettable shopping experience.
Thank you for being part of this journey
The clearance sale with almost 70% OFF on all items is live and ends on 25.9.2026
Get jewellery with best price now!